FAQ


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List all FAQ: Support

General

Basics

	Is it advisable to display a disclaimer?
	Why is it commendable to use images?
	Does eBay’s special offer discount persist when I use Supreme Auction?
	How to write a good title?
	Which type of shipping should I provide to my customers?
	What do I have to keep in mind when I create a listings?
	How to find the perfect category for my item?
	What price should I start the auction at?

Start

	How long does it take to create an listing?
	What costs do I have when using the software?
	Is this software compatible with Mac or Linux?
	Does the software support more than one eBay user ID?
	Do you provide support by telephone?
	Is this software compatible to Linux?
	What is flash?
	What are the system requirements?
	Is it worthwhile for me to use the software?
	Can the auction be seen by everyone?
	Is it time consuming to learn the software?
	Is the software supported by eBay?
	Which eBay marketplaces does the software support?
	What payment options do you offer?

Security

	Where do I find information about the Privacy Policy?
	How secure is the transfer of my data?
	When I register what details of my eBay membership data are transferred?

Information

	What do the templates and designs of Supreme Auction look like?
	Where can I find the general terms and conditions?
	Which partners provide Supreme Auction?

I cannot find my question in the FAQ.

I cannot find my question in the FAQ!

Functions

Software

	Can I use all eBay® options through your software?
	Does a comparable software exist?
	Which graphic formats does the software support?
	Can HTML commands be integrated into the software?
	Can I integrate existing videos into my auction?

Designs

	Why do some designs display an image title and others don’t?
	Is the trailer shown every time the listing is called up?

I cannot find my question in the FAQ

I cannot find my question in the FAQ!

Fees

Freeware

	Can I use Supreme Auction for free? There is $1.25 / £0.89 are displayed
	Where can I find free design templates?

Premium

	Can I as Powerseller/commercial seller use the private seller flatrate?
	For what charging models (Prepaid/Flatrate) can I use the voucher?
	How to book a flatrate?
	Where can I see which charging model I'm using
	How much do cost the Premium features?
	What charging models do you provide?
	Can I use the prepaid tariff as business seller?
	How to prepay my account?

I cannot find my question in the FAQ

I cannot find my question in the FAQ!

Use

How to unsubscribe from future newsletter?

Gerneral

	How to uninstall the software?
	Why can’t I download your software?
	How to transfer all auction data to another computer?
	How can I unsubscribe from the e-mails the system sends to me?

Create Listings

Where to enter the reduced P&P (Postage & Packing/Package) for multiple buys of

Upload

	Error message: Validation of the authentication token in API request failed
	How to bulk upload listings?

Administration/Editing

	How to delete a listing in the upload list?
	How to delete a listing from the 'Auction Selection'?
	How to delete images from the image selection?
	How to delete a scheduled listing with the Supreme starting time?
	How to delete a scheduled listing with the eBay starting time?
	I cannot find my listing(s) on eBay!
	Can I relist an item?
	Can i make post entry changes?
	How can I delete a listing from the 'Auction Manager'?

I cannot find my question in the FAQ!

Version 6

	What happens if the media library is full of images?
	I don’t want to use Supreme Auction with the Internet Explorer!
	I forgot my username, what can I do?
	How to load an image to my article?
	How can I insert my own background picture into the design?
	Can I import listings from eBay or the Turbolister?
	What does the option best offer mean?
	Where can I state shipping discounts?
	What should be the resolution, format and size of pictures uploaded?
	Can I use the XXL-Option for all pictures?Smaller pictures will probably not be
	How to modify font (size) and color?
	How to save certain information as preset?
	My eBay membership details have changed. What do I have to keep in mind?
	What function does the question mark in the title bar have?
	How to video sth. with Supreme Auction?
	How to label my Gallery?
	Can I use Supreme Auction with my standard browser?
	How to redeem a voucher?
	How can I activate my new eBay username?
	I lost my password!
	How to complete my registration?
	Where can I download Supreme Auction?

Version 5

	What happens if the media library is full of images?
	How to load an image to my article?
	Do you support best offer option?
	Where can I state shipping discounts?
	Where can I state shipping discounts?
	What should be the resolution, format and size of pictures uploaded?
	Can I use Supreme Auction with my standard browser?
	I lost my password!
	How to complete my registration?
	I don’t want to use Supreme Auction with the Internet Explorer!
	How can I activate my new eBay username?
	How to video sth. with Supreme Auction?
	How to modify font (size) and color?
	How to label my Gallery?
	Can I import listings from eBay or the Turbolister?
	I forgot my username, what can I do?
	How to redeem a voucher?
	What function does the question mark in the title bar have?
	How to save certain information as preset?
	My eBay membership details have changed. What do I have to keep in mind?
	Can I use the XXL-Option for all pictures?
	How can I insert my own background picture into the design?

Problem

Starting software

	eBay Authentication: error message 'block remedy' appears
	Cannot login.
	Why can’t I download your software?
	Program tells me after each restart that new updates are available.
	eBay Authentication: white page appears.
	A popup blocker in internet explorer disables start of the software.
	Registration process cannot be completed
	My user name and/or password are not accepted
	Why can’t I use the offline version offline directly after the upload?

Create listings

	eBay fees are not right
	Why won’t my preview window open?
	My preview does not display anything. What can I do?
	What does the error message 'Invalid file type' mean?
	My eBay store link is not displayed in the software.

Upload

Listing is successfully transmitted, but not displayed on eBay

Listing on eBay

	eBay store is not recognized.
	Why aren’t my images XXL sized?
	Can I change already transmitted listings?
	eBay fees are not right
	Private Auction is always activ

I cannot find my question in the FAQ!

Administration

How can I cancel my membership?

I cannot find my question in the FAQ!

Membership

Cancelation

	Is there a cancelation period for the Freeware?
	Is there a cancelation period for the prepaid account?
	How can I cancel my membership?

Supreme Widgets

	What's a Widget!
	How do I create a Widget?
	Where and how will my Widgets be placed in my eBay articles?
	What kind of Widget types are there and which functions do they have?
	What is the difference between Marketing and Media Widgets?
	How long does it take to create and activate a Widget?
	Is it worth it for me to use the widgets?
	How much does the Widgets cost?
	How do I manage the Widgets?
	How can I cancel my contract?
	How can I delete a Widget?
	How to activate the free basic Widgets?
	How to change the Widgets' position?
	I do have Widgets in my listings. What happens if I deactivate this Widget?
	What is a Gallery Widget?
	What is a Feedback Widget?
	What is a Textbox Widget?
	Where are my activated Widgets?

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